REFUNDS IN RESPECT OF SERVICES (COURSES): Courses for which we have already sent you a Booking Confirmation may not be cancelled without you forfeiting the deposit you will have already paid. The booking deposit is non-refundable and non-transferable (except with our express written consent). Additionally, we reserve the right to charge you for the balance of the Course fees if we cannot fill your place with another student unless you have given us a minimum of 7 days’ notice of your cancellation prior to the first day of the course. Please note that your Kit is your acting deposit, which will get dispached direct to your Education Emissary.

COURSE CANCELATIONS: As long as class sizes have been met (Classes of 8 require at least 4 bookings) we will endaveour to not cancel any of our courses. However, some times this cannot be helped, ie due to staff illness. All students will be informed at the earliest opportunity, by a manager via both email and contact via telephone (text) to give students as much notice as possible. We cannot be held responsible for loss of earnings within the workplace when such rare occasions take place.

SOCIAL MEDIA CONTENT: During your course day for marketing purposes, we will be taking images of you and your class delegates to upload onto our Social Media channels. Once your training is complete we will be taking your before and after images posted on your own beauty pages and re-posting them to our accounts, giving you full credit.

COMPONENTS OF KITS: Education kits are subject to change. Kits will ALWAYS come with added value and at an exclusive price to our students. Merchandise and salon marketing material sent to us by our supplier is only offered as ‘extra’s’ if they are in stock. They are not an open stock item.

CERTFICATION ON COURSES: Certificates can take anything up to 6 weeks to be sent. It is usually a lot sooner than this, and often only reaches this time frame when going through busy periods. Occasionally, certifcates may be dispatched along with your kits but this is very much down to parcel size, and time of booking.

OWNERSHIP: Legal ownership of goods, supplied by The Creative Beauty Group does not pass to the purchaser until full payment of all outstanding monies in respect of such goods is paid.